Principal Platform Engineer — Surescripts

Oct 2016 – Present · Portland, OR area

I set the architecture and direction for platform infrastructure across our datacenters: how systems get provisioned, configured, deployed, and kept highly available.

• Infrastructure architecture: Own the design and long-term strategy for multi-datacenter provisioning, configuration, and application high availability, built on Terraform, Packer, and Ansible alongside orchestration tooling we develop in-house.
• Technical leadership: Run the operational standups and cross-team project syncs that keep work moving: triaging high-severity blockers, deciding where engineering time goes, and clearing the path for other teams.
• AI & automation: Design and run autonomous AI agent systems and automated pipelines for internal data processing and alerting. Work that used to consume engineering hours now runs itself, with fewer manual errors.
• Platform health: Lead platform audits that find and remove deployment bottlenecks, shortening cycle times and cutting operational overhead across multi-tenant infrastructure.

Software Engineer — Enli Health Intelligence

Sep 2014 – Oct 2016 · Beaverton, OR

• DevOps & cloud: Worked both sides of the dev/ops line: Azure administration and architecture, CI/CD release pipelines, and SDK integrations with Salesforce and Dynamics CRM.
• Full-stack delivery: Built population health applications in .NET and Angular, with PowerShell deployment frameworks interfacing with REST APIs.
• Clinical stakeholders: Partnered with clinical and product teams so the systems we ran translated into faster data processing and better visibility into patient outcomes.

Operations Engineer — Surescripts

Feb 2013 – Sep 2014 · Beaverton, OR

• Engineering liaison: First stop for software bugs escalated from support: triaged them with the engineering teams and kept us inside our SLAs.
• Provisioning automation: Standardized and automated server and application provisioning, turning environment setup from manual work into a repeatable pipeline.
• Monitoring: Stood up monitoring and telemetry across the product suite, moving the team from reactive firefighting toward catching problems early.

Customer Support Engineer — Kryptiq Corporation

Oct 2010 – Feb 2013 · Hillsboro, OR

• Provided top-tier software support and defect resolution for Kryptiq’s OEM healthcare products, working directly with medical provider clients.
• Administered the company’s Salesforce CRM and built the support department’s documentation and knowledge-base site.

Application Engineer — Tektronix

Jul 2008 – Dec 2008 · Beaverton, OR

• Wrote validation scripts and ran compliance testing in the video test products division.
• Worked directly with customers to debug and resolve tough signal test and measurement problems.